Welcome to our whimsical world! At Donna Wilson Home, we’re all about bringing playful sophistication to your everyday life. Below you’ll find answers to our most commonly asked questions about our colorful creations, shipping policies, and more. If you can’t find what you’re looking for, our friendly team is always happy to help!

About Our Products

What makes Donna Wilson products special?
Our products are carefully crafted with attention to detail and a distinctive British eccentricity. From our giant creatures to limited-edition lambswool blankets, each piece is designed to bring joy and whimsy to your home. We combine beautiful design with environmental responsibility, using sustainable packaging for all our products.
What types of products do you offer?
We offer a delightful range including baby blankets, bath mats, towels, bespoke items, blankets & throws, cushions, ceramics, cotton bags, craft kits, furniture, and our famous giant creatures. We also have special collections like Donna’s Favorite Gifts and Gifts for Babies/Kids.
Are your products suitable for children?
Absolutely! We have an entire collection dedicated to “Gifts for Babies” and “Gifts for Kids.” Many of our products like baby blankets, bolsters, and giant creatures are perfect for little ones. All materials are chosen with safety and comfort in mind.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely.
Do I need an account to place an order?
While you can check out as a guest, creating an account lets you track your orders more easily and saves your information for faster future purchases. Plus, you’ll be the first to know about new playful designs!
Can I modify or cancel my order after placing it?
We process orders quickly to get your whimsical treasures to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We ship our colorful creations worldwide! However, we’re currently unable to deliver to some Asian and remote regions. If you’re unsure about delivery to your location, feel free to contact us before ordering.
What are my shipping options?
We offer two delightful shipping options:

Standard Shipping ($12.95): Via DHL or FedEx. Orders are processed in 1-2 business days and typically arrive within 10-15 days after dispatch.

Free Shipping: For orders over $50 via EMS. Delivery takes 15-25 days after dispatch – perfect for those special gifts from our Bespoke or Gifts for Babies collections!
How can I track my order?
Once your whimsical homeware is on its way, you’ll receive tracking information via email so you can follow its joyful journey to your doorstep. We love imagining our playful cushions and textured bath mats traveling the world to find their perfect home with you!

Returns & Exchanges

What is your return policy?
If your item doesn’t bring the expected smile (though we’re confident it will!), we offer 15-day returns from the delivery date. Because life should be colorful, not complicated! Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
For returns due to our error, we’ll cover the return shipping costs. For other returns, the customer is responsible for return shipping. We’ll refund the original purchase price once we receive and inspect the returned item.
Can I exchange an item?
Of course! We want you to have the perfect playful piece for your home. Contact us within 15 days of receipt, and we’ll help you arrange an exchange. Please note that exchanges are subject to product availability.

Contact & Additional Questions

How can I contact Donna Wilson Home?
We’d love to hear from you! You can reach our friendly team at:

Email: [email protected]
Mail: 349 Riverside Drive, Toccoa, US 30577

We typically respond within 1-2 business days with a dose of our signature whimsy!
Do you offer gift wrapping?
All our orders come carefully packed in our signature sustainable packaging that’s gift-ready! For an extra special touch, consider adding a gift message during checkout – we’ll handwrite it with care.
Do you offer gift vouchers?
Yes! Our gift vouchers are perfect for spreading the Donna Wilson joy. They’re available in our Gifts section and can be used toward any of our playful designs.

Thank you for visiting Donna Wilson Home! We hope this FAQ has answered your questions, but if there’s anything else you’d like to know about our whimsical world, don’t hesitate to reach out. Happy shopping, and may your home be filled with color and joy!