Returns & Exchanges

At Donna Wilson Store, we want you to be as delighted with your purchase as you are with our whimsical designs. If something isn’t quite right, we’re here to help with our cheerful returns process!

Our Colorful Returns Process

Step 1: Contact Our Cheerful Team

Send us a message at [email protected] with:

• Your order number
• The item(s) you’d like to return or exchange
• Reason for return
• Whether you prefer a refund or exchange

Subject: Return Request for Order #12345

Message:
Hello Donna Wilson Team!

I’d like to return/exchange my

Sale!

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Gift Vouchers

Donna Wilson £100 Gift Voucher

$100.00 Original price was: $100.00.$70.00Current price is: $70.00.

from order #12345 because [reason].
I would prefer: [Refund/Exchange for

Sale!

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Gift Vouchers

Donna Wilson £100 Gift Voucher

$100.00 Original price was: $100.00.$70.00Current price is: $70.00.

].

My shipping address is:
[Your Address]

Thank you!
[Your Name]

Step 2: Wait for Our Response

Our team will respond within 2 business days with return instructions. For exchanges, we’ll check availability of your desired item.

Step 3: Package & Ship Your Return

Please pack items securely in their original packaging. Include all tags and accessories. Ship to:

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped within 3 business days after approval

You’ll receive an email confirmation when your refund is processed. Bank processing times may vary.

Special Notes About Our Products

To keep our world as joyful as our giant creatures:

• Bespoke items are made especially for you and cannot be returned
• Gift Vouchers are non-refundable
• Ceramics must be returned undamaged in their original protective packaging

International Returns

For our international customers (except those in excluded Asian and remote areas):

• You’re responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges