Welcome to Donna Wilson Store’s cheerful shipping and returns information! We want your experience with our whimsical designs to be as joyful as our giant creatures. Below you’ll find all the details about how we ship your special items and our colorful returns process.

Shipping Information

Order Processing Time

We carefully prepare each order with love and attention. Please allow:

  • 1-2 business days for order processing before shipment

Shipping Methods & Delivery Times

We offer two delightful shipping options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note for International Customers: We ship worldwide (except some Asian and remote areas). International customers may be responsible for customs fees, which are not included in the shipping cost.

Our Joyful Returns & Exchanges Policy

At Donna Wilson Store, we want you to be completely delighted with your purchase. If something isn’t quite right, we’re here to help with our cheerful returns process!

Key Things to Know:

  • Returns accepted within 15 days of delivery
  • Items must be unused and in original packaging
  • Original shipping costs are non-refundable
  • Non-returnable items:
    • Custom Bespoke items (made especially for you)
    • Gift Vouchers
    • Ceramics that arrive damaged or without original protective packaging

Our Colorful Returns Process

Step 1: Contact Our Cheerful Team

Send us a message at [email protected] with:

  • Your order number
  • The item(s) you’d like to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Example message:

Subject: Return Request for Order #12345

Message: Hello Donna Wilson Team! I’d like to return/exchange my

Sale!
Donna Wilson £100 Gift Voucher
Quick View

Gift Vouchers

Donna Wilson £100 Gift Voucher

Original price was: $100.00.Current price is: $70.00.
from order #12345 because [reason]. I would prefer: [Refund/Exchange for
Sale!
Donna Wilson £100 Gift Voucher
Quick View

Gift Vouchers

Donna Wilson £100 Gift Voucher

Original price was: $100.00.Current price is: $70.00.
]. My shipping address is: [Your Address]

Thank you! [Your Name]

Step 2: Wait for Our Response

Our team will respond within 2 business days with return instructions. For exchanges, we’ll check availability of your desired item.

Step 3: Package & Ship Your Return

Please pack items securely in their original packaging with all tags and accessories. Ship to:

Donna Wilson Store Returns
349 Riverside Drive
Toccoa, US 30577

International Returns Note: International customers are responsible for return shipping costs. Please mark the package as “Returned Goods” to avoid additional customs charges. Customs fees are non-refundable.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3 business days after approval

You’ll receive an email confirmation when your refund is processed. Note that bank processing times may vary.

Need Help?

Our friendly team is ready to assist with any questions about shipping or returns! Contact us at [email protected].

With colorful regards,
The Donna Wilson Team