Hello there! We’re delighted you’re here to explore our colorful world of whimsical designs. These terms are like the instruction manual for our joyful shopping experience – please give them a read so we can all stay on the same happy page!

1. Our Cheerful Agreement

By accessing our website at donnawilsonhome.com or making a purchase, you agree to these terms. Think of this as our mutual promise to create a delightful experience together!

2. Who We Are

Donna Wilson Store is your destination for playful homewares and gifts, located at:

349 Riverside Drive, Toccoa, US 30577
Email: [email protected]

3. Our Whimsical Products

We offer a colorful collection including:

  • Baby Blankets & Gifts for Little Ones
  • Bath Mats & Towels with Personality
  • Cozy Blankets & Throws
  • Handmade Ceramics
  • Giant Creatures & Playful Floor Cushions
  • Bespoke Custom Creations

All products are shown as accurately as possible, but colors may vary slightly due to screen differences.

4. How to Order Happiness

Making Purchases

  • Browse our cheerful collection and add items to your cart
  • Review your selections carefully before checkout
  • Provide accurate shipping information (we can’t redirect packages once shipped)
  • Complete payment via Visa, MasterCard, JCB, or PayPal

Order Confirmation

You’ll receive an email confirmation when we receive your order. This means we’ve got your request and are preparing it with care!

5. Shipping Our Colorful Creations

Processing Time

Each item is prepared with love in 1-2 business days before shipping.

Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

International Considerations

We ship worldwide except some Asian and remote areas. International customers may need to pay customs fees (not included in shipping costs).

6. Payment & Pricing

  • Prices are in USD and include VAT where applicable
  • We accept Visa, MasterCard, JCB, and PayPal
  • Your card will be charged when we process your order
  • If an item’s price is incorrect, we’ll contact you before processing

7. Our Joyful Returns Policy

You Can Return Items If:

  • You contact us within 15 days of delivery
  • The item is unused and in original packaging
  • You follow our returns process (see below)

Non-Returnable Happiness:

  • Bespoke custom items made just for you
  • Gift Vouchers
  • Ceramics without original protective packaging

How to Return:

  1. Email [email protected] with your order details
  2. Wait for our return instructions (within 2 business days)
  3. Package items securely with all original materials
  4. Ship to: Donna Wilson Store Returns, 349 Riverside Drive, Toccoa, US 30577

Note: Original shipping costs aren’t refundable. International customers pay return shipping and should mark packages “Returned Goods.”

8. Intellectual Property

All Donna Wilson designs, patterns, and website content are protected by copyright. Our whimsical creations are for your personal enjoyment – please don’t reproduce or commercialize them without permission.

9. Our Responsibilities (and Yours Too)

We Promise To:

  • Provide accurate product descriptions
  • Process orders carefully and promptly
  • Respond to inquiries within 2 business days
  • Respect your privacy (see our Privacy Policy)

We Can’t Control:

  • Customs delays or fees for international orders
  • Carrier delays once items are shipped
  • Incorrect addresses provided by customers

Your Responsibilities:

  • Provide accurate order information
  • Check items upon delivery and report damages immediately
  • Understand that colors may vary slightly from screen to product
  • Pay any applicable customs fees for international orders

10. Liability Limitations

Donna Wilson Store isn’t liable for:

  • Indirect damages (like lost profits)
  • Issues beyond our reasonable control (natural disasters, etc.)
  • Incorrect care of products (always follow care instructions)

11. Changes to These Terms

We may update these terms occasionally. The current version will always be on our website, with the effective date at the top.

12. Contact Our Happy Team

For any questions about these terms or your order:

Email: [email protected]
Mail: 349 Riverside Drive, Toccoa, US 30577

Thank you for choosing Donna Wilson Store – where every day is a little more colorful!